Privacy Policy
Last updated: 1 September 2026
ClassEx Languages (“we”, “our” or “us”) operates the website languages.classex.co.uk. This Privacy Policy explains how we collect, use and protect your personal information when you use our platform.
1. Information We Collect
We collect the following information when you use ClassEx Languages:
- Account information: Your name, email address and password when you register.
- Purchase information: Course purchases, payment records and transaction history. We do not store card details — payments are processed by Flutterwave.
- Instructor information: If you apply to become an instructor, we collect additional details including your name, bio and payment information for payouts.
- Usage data: Pages visited, courses enrolled in and progress through lessons.
- Communications: Emails and messages you send to us.
2. How We Use Your Information
- To create and manage your account
- To process course purchases and instructor payouts
- To send you order confirmations and course access details
- To send important platform updates and announcements
- To improve the platform and resolve technical issues
- To comply with legal obligations
3. Payments
All payments are processed by Flutterwave. We do not store your card number, bank details or payment credentials. Please review Flutterwave’s privacy policy at flutterwave.com for information on how they handle your payment data.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Instructors: When you purchase a course, the instructor receives your name and email to facilitate course delivery.
- Payment processors: Flutterwave processes your payment information.
- Service providers: Hosting providers (Hostinger) who help us operate the platform.
- Legal requirements: When required by law or to protect our legal rights.
5. Data Retention
We retain your account information for as long as your account is active. Purchase records are retained for 7 years for legal and accounting purposes. You may request deletion of your account at any time by emailing admin@classex.co.uk.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please email us at admin@classex.co.uk.
7. Cookies
We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how the platform is used. You can disable cookies in your browser settings, though this may affect platform functionality.
8. Security
We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS) and secure password storage. However, no internet transmission is completely secure and we cannot guarantee absolute security.
9. Children
ClassEx Languages is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes by email. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, please contact us at: